A list of frequently asked questions to help grow our SASH clan. In case you are not able to find what you are looking for, please feel free to contact us at support@thesashstore.com. We will get in touch with you within 24 hours of your query. Thank you for your time.

1. How are SASH products made?

The idea behind SASH is to create comfortable, versatile, functional and cruelty free footwear. Each piece is handcrafted with love from India. SASH believes in less is more. Our collections are minimalist, elegant and wearable designs. With every collection, we wholeheartedly embrace the artisanal skills of the finest craftspeople behind the make of our products.

2. What raw materials are used by SASH?

We use cruelty-free leather, cotton, jute etc., striving diligently to maintain sustainability. Our founder personally sources material to ensure the highest quality of cruelty-free leather is used in making the products. We at SASH promote conscious living by eschewing animal-based products. 

3. What are the care tips to help my SASH pair last longer?

Check out our care tips section mentioned under every product listing.

4. What size should I order?

Our size guide is available in the footer area of main page as well as in the size guide section under every product listing. Currently, we use the EURO, US and UK sizes.

5. Do you deliver everywhere in India and Internationally?

Currently, we deliver pan India only.

6. What are the payment options?

Payments can be made via all debit, credit cards, reputed wallets and QR code scan. The transactions are 100% safe and secure.

7. Do you provide refunds?

Please refer to our Return, Exchange & Refund section under policies in the footer area of main page.

8. Are there shipping costs?

Yes currently we take a nominal amount for shipping the products. Please refer to shipping policy under policies in the footer area of main page.

10. How to place an order for sold out pieces?

Get in touch with us at support@thesashstore.com We will get in touch with you as soon as we restock. 

11. How can I track my order?

You will receive an email and message on your registered mobile number once your order is shipped. You can WhatsApp us at +91 8356999485 for any further queries.